Frequently Asked Questions

Everything you need to know about your Nuovo experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

Nuovo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Nuovo is committed to ethical fashion. We use organic cotton, recycled polyesters, and work exclusively with fair-trade certified manufacturing partners.

Can I change or cancel my order after it's placed?

Since we process orders quickly, you have a 1-hour window after placement to request a change or cancellation by contacting our support team.