Returns & Exchanges

At Nuovo, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log into your Nuovo account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the clothing is unworn, unwashed, and in its original condition.

3

Ship It Back

Affix the prepaid label to your parcel and drop it off at any authorized courier location or schedule a free pickup through our portal.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing